PRIVATE BY DESIGN

Privacy & Cookie Policy

Effective September 8, 2026

Information we collect

We collect account identifiers, email address, display name, date of birth, role, time zone, booking and payment status, messages sent through the app, safety reports, device and security records, and information you choose to add to a profile, and the private Google Voice, Telegram, or Signal contact you save on your Connection Card.

Additional companion information

A&Y Companion applicants provide a legal name, date of birth, state, public display name, profile information, professional history, notification preferences, and payout-verification status. Identity documents, Social Security information, and bank details should be collected and processed by our payment and identity provider rather than stored directly by A&Y.

How information is used

We use information to authenticate users, confirm adults-only eligibility, operate bookings and communications, process payments and model payouts, review applications and media, prevent fraud and abuse, enforce policies, provide support, and comply with legal obligations.

Sharing

We share only what is necessary with service providers that support authentication, hosting, storage, payments, identity verification, notifications, security, and customer support. Companion notification contact details are not displayed to clients. We do not sell personal information.

Connection Card access

Connection Cards are not public or searchable. A provider may receive a client’s card only when the provider is attached to a paid, confirmed booking and has acknowledged it. The card is provided for remote service delivery, not marketing to the public or arranging physical contact. Access may be removed when the booking closes, consent is withdrawn, or an account is restricted.

Cookies and analytics

We may use essential cookies to keep accounts secure and remember preferences. Limited analytics may be used to understand site performance and improve the service. Where required, optional cookies will not be used without consent.

Messages

Messages sent inside A&Y are stored so participants can access the conversation and so reports can be investigated. Do not send financial credentials, government identification, or other highly sensitive information in messages.

Saved connections and feedback

Saved companions and private “For next time” notes are stored with your account. Notes are not shared with companions. Optional session feedback is used by A&Y to understand connection quality and respect for boundaries; individual answers are not shown to the other participant. You can edit or clear your notes. These records are removed when your account deletion is processed.

Retention and deletion

Account information is retained while the account is active. You can request deletion in the app. We may retain limited booking, transaction, dispute, fraud-prevention, tax, consent, and safety records when legally required or reasonably necessary.

Your choices

You may update profile information, change notification preferences, report concerns, withdraw optional consent, or request account deletion. Email support@alwaysandyours.com for access, correction, deletion, or privacy questions.

Security

We use managed authentication, encrypted network connections, restricted server-side authorization, provider-hosted identity verification, and access controls. No system is completely secure, and users should protect their email accounts and devices.

US launch

The initial service is intended for adults in the United States. This policy will be updated before expansion to additional jurisdictions.

Launch interest and private booking support

If you join the launch interest list, A&Y stores your email, requested purpose and consent time to respond about that request. This does not subscribe you to unrelated marketing. You may ask support to remove the request. Booking help stores the issue, case status, necessary evidence and customer-visible updates. Internal review notes stay restricted to authorized owner support. Purchased terms and financial records are retained for delivery, reconciliation and applicable obligations.