HOW CAN WE HELP?

Help Center

Effective July 25, 2026

Support coverage

Checking support coverage…

For an existing booking, open Connections → Get help with this booking to keep the case and updates together.

Bookings

Get help with pending requests, confirmed appointments, scheduling changes, or missed sessions.

Payments and refunds

Ask about charges, refunds, promotional codes, payment failures, or billing concerns.

Account and profile

Get help signing in, updating your information, closing your account, or managing privacy settings.

Safety

Report harassment, threats, stalking, unwanted contact, impersonation, or pressure to violate platform rules.

Provider support

Approved providers can receive private assistance with bookings, payouts, profiles, or safety concerns.

Contact support or report a concern

Email support@alwaysandyours.com with:

Your name and account email
Your booking number, if applicable
A short description of the problem
Relevant screenshots, without unnecessary intimate or private information

Urgent danger: Always & Yours is not an emergency service. Contact 911 or the appropriate local emergency service if someone is in immediate danger.