CLEAR BEFORE PAYMENT

Booking, Cancellation & Refund Policy

Effective September 20, 2026 · AY-2026-09-20

These terms describe new purchases under this policy version. An existing purchase keeps its accepted scope and terms. A&Y records the agreed service, price, time zones, boundaries and policy at booking.

Customer cancellations

• At least two hours before an eligible individual session: a full refund of that session’s value.
• Less than two hours before: normally nonrefundable, with up to two lifetime courtesy reschedules when available. Each individual booking may use a courtesy reschedule once unless A&Y approves an exception.
• Late arrival: a ten-minute grace period. Arrival within that period receives the full purchased duration. A&Y reviews late arrivals and no-shows before deciding the outcome.

Companion cancellations, missed sessions and technical failure

If a companion cancels or misses the session, the affected value is refundable, or you may agree to a replacement. A replacement companion requires your consent and A&Y approval. If a platform or companion technical failure prevents delivery, A&Y reviews restored time, an agreed replacement, or the appropriate refund. You are not required to take a coupon instead of money owed.

Passes and partial delivery

A Day Pass runs for 24 hours from confirmed activation, a Week Pass for seven days, and a Month Pass for thirty days. Included sessions and messaging scope are agreed before payment. No automatic renewal and no continuous, immediate or 24/7 access.

Before activation, the payment is refundable except a separately disclosed and approved setup cost already earned. After activation, completed portions remain earned; undelivered value is reviewed against the agreed allocation. A&Y records the calculation and cash remedy. Unused appointments must be assessed under the purchased terms, rather than treating any use as making the entire pass nonrefundable.

Requests and payment

The current online time-request flow takes no payment until the companion accepts and you approve the time. A response deadline is shown in the booking. Week and Month passes, and Curiosity programs, require setup and agreement before payment. Curiosity proposals require the client, companion and A&Y to approve goals, included work, schedule and price.

Cash refunds and Resolution Coupons

Approved cash refunds return to the original payment method. A submitted refund may still be pending with the processor; check the booking’s refund status. Bank processing times vary. An optional single-use Resolution Coupon is separate from a refund and is not a stored credit balance. No tipping or direct companion payments are offered.

Get help, report a concern or appeal

Open Connections and select “Get help with this booking.” A saved case has a number, status and customer-visible updates. Report ordinary delivery problems within 24 hours when possible. This does not prevent later safety reports or remove rights that cannot be waived. For an appeal, provide new information or identify a factual or procedural error; A&Y records the reason and financial effect of the review.

A block stops platform contact and new bookings. Affected existing bookings and unpaid earnings may be paused for review. Blocking alone does not establish fault. On external channels, also use the provider’s blocking controls.

Decision records

Passing the scheduled end time does not automatically establish successful delivery, a no-show or misconduct. A&Y reviews relevant facts and records its reason, policy basis, financial allocation and customer-facing explanation. Private safety information is not shared unnecessarily. Owner-funded remedies must be costed separately from an uninvolved companion’s agreed compensation.

Support coverage and contact. This service is not emergency or continuously monitored support.